• 216-642-1425

They Call It Bad Faith Because There Is Nothing Good About It

Your insurance company is obligated by law to treat you fairly and settle your claim in a timely manner. But is this the way you are being treated?

Is your insurance company:

  • Not returning your telephone calls?
  • Not updating you on the status of your claim?
  • Not paying you reasonable living expenses while you wait for the claim to settle?
  • Making repeated requests for the same documents?
  • Dragging its feet every step of the way?
  • Treating you rudely and more like an adversary than "a good neighbor?"

A leader in establishing insurance bad faith

Bob Rutter handled the two primary cases in Ohio that set the standard for insurance bad faith: Zoppo v. Homestead Insurance Company (a fire loss case) and Said v. Motorists Mutual Insurance Company (an uninsured motorist claim).

He has also written an article entitled "Insurance Bad Faith In Ohio After Zoppo: Where Are We?" In addition, Bob has lectured throughout the country on insurance bad faith. Insurance companies know him and respect him, and the reason is simple — he gets results.

Contact Rutter & Russin, attorneys with significant trial experience in exposing bad faith insurance practices.

The insurer refused to defend its insured in a lawsuit alleging a serious personal injury to the victim. The insurer’s intractable position – no coverage. The victim’s lawyer went forward and obtained a $6.5 million judgment against the insured. But how to collect?

We stepped in and handled the assignment of the insured’s bad faith claim to the victim, and then filed a bad faith claim against the insurer, asserting that there was coverage under the policy and there had been a corresponding duty to defend that the insurer had breached. Discovery disclosed that the insurer had conducted a one-sided and incomplete claim investigation, and a thorough investigation would have shown that coverage existed. A federal judge agreed with our position and held that the insurer had breached its duty to defend. Still, the insurance company resisted, arguing that the amount of the judgment was not binding on it since it had not been a party—even though that decision was by its own choice. The matter eventually resolved after mediation for a confidential sum.


If your insurance company is treating you unfairly and refusing to settle your claim in a timely manner you need a legal team that knows how to respond. The attorneys of Rutter & Russin are recognized in insurance bad faith, having set the standards in two important Ohio cases and lecturing and writing extensively on the topic. Contact us today for a free consultation.

Get Started