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Theft claims present unique challenges because the property that is the subject of the claim is not available for inspection. Insurance companies are often suspicious of claims for property that they cannot see, especially if it is valuable and the insured does not have photos, a receipt, or an appraisal proving that the property really existed and was worth what the insured says it was worth.
When an insured reports a theft of expensive jewelry, the insured can expect heightened scrutiny by the insurer and the claim will likely be assigned to the insurer's Special Investigation Unit (SIU). An examination under oath is common.
Here are two cases where Rutter & Russin has represented policyholders in theft claims:
The insurance company was suspicious when the insured turned in a claim for over $100,000 in missing jewelry, especially since she did not have appraisals for most of the items. As is customary when an insurer is preparing to deny a claim, the carrier requested a laundry list of documents and dragged the husband, wife, and family members in for examinations under oath. With Rutter & Russin's help, the insureds were able to reconstruct how the jewelry was lost—probably stolen—and get the claim paid in its entirety.
The claim was already ten months old when the insured finally came to Rutter & Russin for help. The Northeast Ohio body shop owner was getting nowhere with his insurance company and he needed his stolen tools replaced in order to operate at full capacity. The longer the claim dragged on, the more money he lost. Compounding his problem, he was too busy trying to keep his business afloat to gather the many receipts, invoices, credit card statements, and tax returns the insurer was demanding in order to process the claim. Rutter & Russin took over the insured's duties, allowing him to concentrate on repairing cars. The firm gathered and organized thousands of documents, represented the owner and several of his employees and vendors at examinations under oath, worked with the insured's accountant, and ultimately obtained payment of the claim.
Insurance companies often respond to theft claims with suspicion and intense scrutiny of the policyholder. If your theft claim has been denied or you're facing a hostile insurance company, trust the attorneys at Rutter & Russin to represent your interests in this complex situation. Contact us today for a free consultation.
Rutter & Russin has helped individuals and businesses with the wrongful denial of insurance claims in Ohio for almost 30 years.
From our office in Cleveland we represent clients throughout Ohio, including Columbus, Cincinnati, Toledo, Dayton, Akron, Canton and Youngstown.
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